DISTANCE SALES AGREEMENT
This Distance Sales Agreement outlines the terms of purchase between the buyer (you) and the seller (Fergenti).
1. Seller Information
Fergenti
Email: fergenti@outlook.com
Location: Türkiye
VAT/Business ID: 3020668494
2. Product Information
All items listed on our website are described as accurately as possible, including materials, sizing, and care instructions. Please read carefully before placing your order.
3. Order & Payment
Orders are confirmed upon successful payment via our secure payment gateway. We accept major credit cards and other secure payment methods listed at checkout.
4. Shipping & Delivery
We ship worldwide. Delivery times may vary based on your location. All orders are processed within 1-2 business days unless otherwise noted.
5. Return Policy
You may return items within 14 days of delivery. Returned products must be unused and in their original condition. Return shipping costs are the responsibility of the buyer unless the item arrives damaged or incorrect.
6. Cancellation
Orders may be canceled within 12 hours of purchase by emailing us directly. After that, we may not be able to stop the shipment.
7. Liability
We are not responsible for any customs fees, delays, or loss caused by third-party couriers.
CUSTOMER CARE
At Fergenti, care is more than a policy, it’s a principle.
We believe in thoughtful service, clear communication, and a customer experience that reflects the same intention we put into every piece we make. If you have any questions about your order, our designs, or our process, we’re here to help with kindness and clarity.
You can reach us anytime at fergenti@outlook.com
We typically respond within 12 hours, because your time matters.
The story doesn't end at delivery, it continues with you.
PRIVACY & SAFETY
Your trust means everything to us.
We treat your personal information with the same care we put into our jewelry. Thoughtfully, respectfully, and with intention.
We will never share, sell, or misuse your data. Any information you provide is used only to process your orders, improve your experience, and keep in touch if you choose to hear from us.
Payments are processed securely using trusted platforms, and your privacy is always protected.
We're not just here to make beautiful things, we're here to make sure you feel safe while choosing them.
WHOLESALE INQUIRIES
We craft in small batches but we welcome meaningful partnerships.
If you're a retailer, gallery, or concept store interested in carrying Fergenti, we’d love to hear from you. Our pieces are available for select wholesale collaborations that align with our values: craftsmanship, quality, and story-driven design.
To start a conversation, reach out to us at fergenti@outlook.com
Please include a short introduction and any relevant links or details about your store.
We believe that thoughtful partnerships create lasting value for makers and for the people who wear what we make.
PAYMENT METHODS
We accept all major credit and debit cards.
Secure checkout is powered by trusted payment platforms.
- Credit / Debit Cards
- Offline Payments