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SHIPPING POLICY

Thank you for shopping with Fergenti! We are committed to ensuring that your order arrives safely and promptly. Please review our shipping policy below:

  • Processing Time: All orders are processed within 1-3 business days. Custom or handmade items may require additional processing time.

  • Shipping Rates & Delivery Estimates: We offer free shipping on all orders, except for expedited shipping requests. Estimated delivery times depend on your location and chosen shipping method.

  • International Shipping: We ship worldwide! International orders may be subject to customs fees and import duties, which are the responsibility of the buyer.

  • Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment’s progress.

  • Lost, Delayed, or Damaged Packages: While we ensure proper handling of shipments, we are not responsible for delays caused by carriers or customs. If your package is lost or arrives damaged, please contact us immediately so we can assist you.

  • Shipping Address: Please double-check your shipping address before completing your order. Incorrect address issues may delay the process, but we will do our best to ensure your satisfaction.

  • Delivery Issues: If your package is marked as delivered but you have not received it, please check with neighbors or your local post office before reaching out to us.

For any shipping-related inquiries, please contact us at fergenti@outlook.com

RETURN & EXCHANGE POLICY

We want you to love your jewelry! If you're not completely satisfied with your purchase, we are here to make things right. Please review our return and exchange policy below:

Returns: If you are not 100% satisfied with your purchase, you may return it within 14 days of delivery. Items must be in their original, unworn condition, and include all original packaging.

Exchanges: Need a different size or style? No problem! We accept exchanges within 14 days, as long as the item is unused and in its original packaging. Exchanges are subject to stock availability.

Non-Returnable Items: Custom-made or personalized jewelry cannot be returned or exchanged unless they arrive damaged or defective.

Refunds: Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

Return Shipping: We strive to provide hassle-free returns. While customers are responsible for return shipping costs, we will cover the cost if the item was defective or incorrect.

How to Initiate a Return or Exchange: Simply email us at fergenti@outlook.com with your order details, and we will guide you through the process.

We value our customers and are committed to ensuring your satisfaction. If you have any questions, don’t hesitate to reach out!

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